Frequently Asked Questions

Find answers to common questions about our basketball recruiting platform.

Getting Started

How do I create an account?

Is there a cost to use the platform?

What information do I need to create a player profile?

For Players

How do college coaches find my profile?

Can I upload videos and photos?

How do I know if a coach has viewed my profile?

Can I make my profile private?

For Coaches

How are coaches verified on the platform?

Can I save and organize player profiles?

How do I contact players?

Can I export player data?

Subscriptions & Billing

Can I cancel my subscription anytime?

Do you offer refunds?

Can I upgrade or downgrade my plan?

Do you offer student or team discounts?

Privacy & Security

Is my personal information secure?

Who can see my contact information?

How do I report inappropriate behavior?

Technical Support

What should I do if I forgot my password?

My video upload is not working. What should I do?

How do I update my profile information?

Is there a mobile app?

Still Have Questions?

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Contact SupportVisit Help Center